Pay A Bill - FAQ's

Question   What forms of payment are accepted?
Answer  

Payments can be made via a Credit Card (Visa or MasterCard) and from your Checking or Savings Accounts.
   

 
Question   How far in advance of the due date should I make my payments?
Answer  

We suggest you make your payment for at least 3 business days before the actual payment due date.
   

 
 Question  

 What should I do if I receive this error:

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
 Answer  

Check your web browser settings.  The Software/Browser requirements that we recommend are:

128-bit encryption SSL
Java & JavaScript enabled
Cookies enabled
Cascading Style Sheets enabled
Automatically Load Images enabled
     
 Question   Can I schedule payments for future dates?
 Answer   Payments can only be made on the day you enter them.  Future payment dates cannot be made.
     
 Question   Can I set up recurring payments to automatically withdraw the payments from my account?
 Answer   This option is not available.  However, enrolling in the Preferred Pay service will allow you to store your bank information to make payments quickly and easy.
     
 Question   After enrolling in Preferred Pay, when can I start paying my bills?
 Answer   After you complete and submit the enrollment form, we process your enrollment and activate your service immediately.  You can then access Preferred Pay to pay a current or past due bill.
     
 Question   What if I forget my password?
 Answer   Please select the "Forget your password?" link in the Preferred Pay section and enter your e-mail address.  A temporary password will be sent to your e-mail account.
     
 Question   Will I be charged a fee for using the Preferred Pay service?
 Answer   No.  The Preferred Pay service is free and provided for your convenience.
     
 Question   How do I cancel my Preferred Pay service?
 Answer   You can cancel the service yourself by de-enrolling your account from the Change Profile page.
     
Question   My Business has multiple addresses and zip codes, which one do I use to login?
Answer   Please use the zip code that is shown on your most recent billing statement.
     
Question   When is the money for the payment drawn from my bank account?
Answer   The funds are debited from your bank account usually within 24 to 48 hours from the payment date.  Keep in mind that you should always have funds available to cover the payment.
     
Question   Can I pay more or less than the amount that is due?  Can I make a payment if there is nothing currently due?
Answer   Online payments must be made for an amount that is due.  If nothing is due, or if you would like to pay an alternate amount, please contact a customer service representative to discuss at (888) 472-9001.
     
Question   What do I do if I have a question about my bill?
Answer   Call (888) 472-9001 to speak to a customer service representative.