Pay A Bill – FAQ’s

QuestionWhat should I do if I receive on of the following errors on Biller Direct? (For example: “Oops we encountered a problem error code xxx”.)
AnswerClose the Browser and open a new Browser session, then log in.

To prevent the error from occurring while on the payment portal:

  • Use browsers such as Chrome, Firefox, Edge, etc. (not Internet Explorer), and keep the browser up to date with the latest version.
  • Avoid selecting the Browser Back button after working within your User account and then attempting to login to a different User account within the same session.
  • Please note, after several minutes of inactivity the system will time out. We suggest working steadily to avoid any gaps in activity that could lead to a session timeout.
  • Avoid having multiple sessions and tabs open when you are working within the portal.
  • Clear your browsing history and cookies occasionally

Please call 888-472-9001 to speak to a Customer Service Representative to assist you If you still experiencing issues.

Please note, for the privacy and protection of your payment information, our live Customer Service Agents cannot process your payment over the phone but can direct you to our secure interactive payment system.

QuestionHow do I make a payment online?
AnswerPlease visit
QuestionHow do I make a premium payment over the phone?
AnswerTo pay by phone using our secure Interactive voice response system, dial 855-931-3814.
Please note, for the privacy and protection of your payment information, our live Customer Service Agents cannot process your payment over the phone but can direct you to our secure interactive payment system.
QuestionWhere do I mail my premium payment check?
AnswerPreferred Employers Insurance Company
P.O. Box 639819
Cincinnati, OH 45263-9819
QuestionWhat forms of payment are accepted?
AnswerPayments can be made from your Checking Account, Savings Account, or via Credit Card (Visa or Mastercard)
QuestionHow far in advance of the due date should I make my payments?
AnswerWe suggest you make your payment for at least 3 business days before the actual payment due date.
Question What should I do if I receive this error:

From RFC 2068 Hypertext Transfer Protocol — HTTP/1.1
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
AnswerCheck your web browser settings.  The Software/Browser requirements that we recommend are:

128-bit encryption SSL
Java & JavaScript enabled
Cookies enabled
Cascading Style Sheets enabled
Automatically Load Images enabled
QuestionCan I schedule payments for future dates?
AnswerPayments are processed on the day you enter them. To discuss payment in full or future payments, please contact a Policy Services Representative at (888) 472-9001
QuestionCan I set up recurring payments to automatically withdraw the payments from my account?
AnswerYes! Enroll with Biller Direct and follow the Auto-Pay setup options to set up your payment information.
QuestionAfter enrolling in Biller Direct, when can I start paying my bills?
AnswerAfter you complete and submit the enrollment form, you will receive an activation email. Once the “Activate” link is selected, you will be taken to the Biller Direct login-in page. You can then access Biller Direct to pay a current or past due bill.
QuestionWhat if I forget my password to Biller Direct?
AnswerPlease select the “Forget your password?” link in the Biller Direct Landing Page and enter your e-mail address. Once you answer your security questions you will be all set.
QuestionWill I be charged a fee for using the Biller Direct service?
AnswerNo. The Biller Direct service is free and provided for your convenience. All fees presented on your paper bill will still be applied.
QuestionMy Business has multiple addresses and zip codes, which one do I use to login?
AnswerPlease use the zip code that is shown on your most recent billing statement. If you have not been presented with a bill, please use your mailing address zip code.
QuestionWhen is the money for the payment drawn from my bank account?
AnswerThe funds are debited from your bank account usually within 24 to 48 hours from the payment date.  Keep in mind that you should always have funds available to cover the payment.
QuestionCan I pay more or less than the amount that is due?  Can I make a payment if there is nothing currently due?
AnswerOnline payments must be made for an amount that is due.  If nothing is due, or if you would like to pay an alternate amount, please contact a Policy Services Representative to discuss at (888) 472-9001.
QuestionWhat do I do if I have a question about my bill?
AnswerCall (888) 472-9001 to speak with a Policy Services Representative.