Pay A Bill – FAQ’s

QuestionWhat forms of payment are accepted?
AnswerPayments can be made from your Checking Account, Savings Account, or via Credit Card (Visa or Mastercard)
QuestionHow far in advance of the due date should I make my payments?
AnswerWe suggest you make your payment for at least 3 business days before the actual payment due date.
Question What should I do if I receive this error:

From RFC 2068 Hypertext Transfer Protocol — HTTP/1.1
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
AnswerCheck your web browser settings.  The Software/Browser requirements that we recommend are:

128-bit encryption SSL
Java & JavaScript enabled
Cookies enabled
Cascading Style Sheets enabled
Automatically Load Images enabled
QuestionCan I schedule payments for future dates?
AnswerPayments are processed on the day you enter them. To discuss payment in full or future payments, please contact a Policy Services Representative at (888) 472-9001
QuestionCan I set up recurring payments to automatically withdraw the payments from my account?
AnswerYes! Enroll with Biller Direct and follow the Auto-Pay setup options to set up your payment information.
QuestionAfter enrolling in Biller Direct, when can I start paying my bills?
AnswerAfter you complete and submit the enrollment form, you will receive an activation email. Once the “Activate” link is selected, you will be taken to the Biller Direct login-in page. You can then access Biller Direct to pay a current or past due bill.
QuestionWhat if I forget my password to Biller Direct?
AnswerPlease select the “Forget your password?” link in the Biller Direct Landing Page and enter your e-mail address. Once you answer your security questions you will be all set.
QuestionWill I be charged a fee for using the Biller Direct service?
AnswerNo. The Biller Direct service is free and provided for your convenience. All fees presented on your paper bill will still be applied.
QuestionMy Business has multiple addresses and zip codes, which one do I use to login?
AnswerPlease use the zip code that is shown on your most recent billing statement. If you have not been presented with a bill, please use your mailing address zip code.
QuestionWhen is the money for the payment drawn from my bank account?
AnswerThe funds are debited from your bank account usually within 24 to 48 hours from the payment date.  Keep in mind that you should always have funds available to cover the payment.
QuestionCan I pay more or less than the amount that is due?  Can I make a payment if there is nothing currently due?
AnswerOnline payments must be made for an amount that is due.  If nothing is due, or if you would like to pay an alternate amount, please contact a Policy Services Representative to discuss at (888) 472-9001.
QuestionWhat do I do if I have a question about my bill?
AnswerCall (888) 472-9001 to speak with a Policy Services Representative.