Reducing Workers Compensation Claim Litigation - Employer Strategies
Litigated workers compensation claims in California cost over seven times more than non-litigated ones and they often lead to longer settlement times, higher expenses, and lower return-to-work rates. Research shows that one of the biggest drivers of litigation is when injured workers feel unsupported during the claims process.
Empathy, clear communication, timely support, and strong advocacy from the employer can make a significant difference in the outcome of a claim and reduce the likelihood of litigation.
At Preferred, we help businesses implement proactive strategies, from hiring and safety training to claim management, that foster trust, improve communication, and reduce the likelihood of litigation before a claim even occurs.
Litigation Reduction Strategies
1. Best Practices for Hiring and Termination
✓ Establish an Interview Process
✓ Hire the most qualified candidate and check references.
✓ Request a copy of a photo ID and ask the new employee if they’ve ever worked under a different name.
✓ Establish a formal new-hire orientation
✓ Conduct and Document Exit Interviews
2. Create a Productive Work Environment
✓ Establish a Safety Program (IIPP)
✓ Engage employees in the process
✓ Make supervisors accountable for establishing and maintaining a safe and healthy workplace
Download an Injury and Illness Prevention Plan checklist
3. Management of Claims
✓ Establish a process for reporting injuries and ensuring prompt medical care is provided to the injured worker
✓ Conduct an accident investigation
✓ Provide Return to Work whenever feasible
✓ Maintain communication with injured worker, show empathy and be an advocate
Download a Claims 101 checklist
Resources:
Customers can login to our online portal for additional resources on
• Benefits from Prompt Injury Reporting
• Quality Interviews
• Wrongful Terminations
• Return to Work Program
• The Cost of a Bad Hire
• Incident Investigation
Additional HR Resources:
Department of Labor – Resources for Employers
CareerOneStop | Business Center